Frequently Asked Questions

What payment methods do we accept?

We accept payments by VISA, Mastercard, American Express, and Paypal.

How can I know if my payment has been received?

You will receive an automatic confirmation email once your order is validated. Please keep this email until you receive your order. If you do not receive this confirmation email, please check your spam folder. If there is a problem, contact our support team at support@marcherelle.com for quick assistance.

Can I modify my billing or shipping information?

For any changes to your information, please contact our customer service as soon as possible at support@marcherelle.com We can update the information as long as the order has not yet been shipped.

Is it possible to send my order to a different address as a gift?

Yes, we can ship your order to a different address according to your needs.

How can I track my package?

Once your order has been shipped, you will receive a shipping confirmation number by email within 24-48 hours, allowing you to track your package. Use our tracking page to check your order status.

What is the order processing time before shipment?

Orders are processed within 1 to 3 business days. Please note that processing does not occur on weekends or public holidays.

What are your shipping rates and estimated delivery times?

We currently offer free standard shipping, with an estimated delivery time of 7 to 14 days for all orders. For more information on shipping, please see our shipping policy.

How to contact Marcherelle customer support?

Do not hesitate to contact our customer support team for any questions or assistance. You can reach us by email at support@marcherelle.com or via our contact page

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